bd98 FAQ — all answers in one place

A National ID (NID) is the most commonly used document for identity verification at bd98. A valid passport or driving licence is also accepted. For address verification, a utility bill or bank statement can be submitted. Document photos must be clear, show all four corners, and be fully readable — blurry or partial images are not accepted.

Yes, all documents you submit to bd98 are protected with SSL encryption technology. Your personal information is not shared with any third party. The information is used solely for identity verification and is stored on secure servers. Our privacy policy covers this in detail.

bd98 may send a verification request typically when you make a large withdrawal for the first time, or if unusual activity is detected on the account. Documents may also be requested as part of a routine security review. Having your documents ready in advance helps the process complete faster.

If there is an issue with your document verification, bd98 will usually notify you of the reason by email or live chat. In most cases the cause is poor image quality or unclear information. Take a clearer photo and resubmit. If the problem persists, email [email protected] or contact us via live chat — our team will help.

The bd98 verification team reviews documents promptly after receiving them. If all documents are correct and clear, the process is completed smoothly. If any additional information is needed, our team will get in touch with you. After submitting your documents, let us know via live chat and the team will provide an update.

In live dealer games, a real dealer deals cards or spins a wheel via a live video stream from a studio. Players place bets from their own devices and see the results in real time. With a good internet connection, the experience feels just like a real casino. bd98 features live dealer tables from Evolution Gaming and Ezugi.

Yes, bd98's live dealer section runs fully on mobile. You can join a live table from the browser of any modern Android or iOS smartphone. Cards and the wheel are clearly visible on a mobile screen. For the best experience, use Wi-Fi or a strong mobile data connection.

Teen Patti is a popular card game from South Asia — each player receives three cards and the best hand wins. Andar Bahar is even simpler — a joker card is placed and you bet on whether the next card of the same value will fall on the "Andar" or "Bahar" side. Both games are available at bd98 with a live dealer.

In live roulette, a spinning wheel contains numbers 1 to 36 and a zero. You can place bets on a specific number, a group of numbers, red or black, or odd or even. When the dealer releases the ball, whichever pocket it lands in is the winning number. You can start with simple bets and gradually move on to more complex combination bets.

Yes, many live dealer tables have a chat box where players can send messages and the dealer responds. This makes the whole experience more lively. Whether this feature is available at a specific table depends on the game provider — both Evolution Gaming and Ezugi generally support interactive chat.

bd98's customer support team works seven days a week, twenty-four hours a day — whether it's 3 AM or a holiday, help is always available. There are no breaks on holidays either. Whenever you have an issue, open live chat or send an email and the team will respond.

bd98 has two support channels. The first is the site's live chat — best for an instant response. The second is email: [email protected] — suitable when you need to describe a detailed issue or send documents. There is no phone or other channel; use either of these two.

bd98's support team provides assistance in both Bengali and English. Bengali support was added with Bangladeshi players in mind, making it much easier to explain your issue in your own language. Write in Bengali on live chat or email and you will receive a reply in Bengali.

To resolve your issue quickly, have the following ready in advance: your registered email or username, a detailed description of the problem (when it occurred, what you were trying to do), the transaction amount and date if applicable, and a screenshot if you have one. Providing this information allows the support team to resolve issues much faster.

First, clear your browser's cache and cookies. In Chrome, go to Settings > Privacy and security > Clear browsing data. Then refresh the page. If the problem remains, close the browser and reopen it. On mobile, to clear app cache follow Settings > Apps > Browser > Storage > Clear Cache. If it still doesn't work, check your internet connection.

bd98 runs on all types of devices — Android and iOS smartphones, tablets, laptops, and desktops. All features work in Chrome, Firefox, Safari, and Edge. Some games may not run properly on older browser versions, so it is a good idea to keep your browser updated to the latest version.

bd98 is optimised for mobile browsers, so there is no need to download a separate app. Visiting bd98.lat directly via Chrome or Safari, slots, live dealer games, and cricket betting all run properly. Placing bets by touch, opening games — everything is laid out to suit mobile use.

If the connection drops, the game pauses temporarily. When the connection returns, reload the page — most of the time the game resumes from exactly where it was. However, in some live dealer games it may not be possible to rejoin a round that was left midway. If any bet is uncertain, let us know via live chat and the team will review it.

Yes, easily! On Android, open Chrome, go to bd98.lat, tap the menu button, then select "Add to Home screen". On iOS, tap the share icon in Safari and select "Add to Home Screen". The bd98 icon will then appear on your home screen and can be used just like an app.

bd98 generally takes only 5 to 30 minutes to process a withdrawal request. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. Occasionally, verification or additional security checks may cause a slight delay. If a long time has passed, let us know via live chat.

For security reasons, bd98 only approves withdrawals to a method and name that are your own. This means funds will be sent to a bKash, Nagad, Rocket, or Upay number registered in your name. Withdrawals to someone else's wallet or under a different name are not permitted — this is done to protect your account.

bd98's welcome bonus has a 25x wagering requirement — meaning the bonus amount must be wagered 25 times. For example, if you receive a ৳1,000 bonus, you will need to place a total of ৳25,000 in bets to meet the wagering requirement (calculated on the bonus amount only). After that, apply to withdraw your winnings — the process is the same as a regular withdrawal.

The minimum withdrawal amount at bd98 is ৳800. Withdrawal requests below this amount will not be accepted. So before withdrawing, make sure your balance is at least ৳800. Also keep in mind that the minimum deposit amount is ৳100, which applies to all methods.

The minimum withdrawal of ৳800 applies to bank transfers as well. However, for bank transfers, the name on your account must match the name on your bank account. Withdrawals are supported to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. Provide the correct account number and routing information.